Answers, fast.
Can’t find what you need? Email support@hamesestates.shop or use the contact form.
Do the renders show my real home?+
No. Every staging, refresh, curb-appeal and light-board render is a digital, virtually staged concept. It is clearly labelled and does not represent the actual condition of the property. Never use a render to hide a defect or mislead a buyer or renter.
Is Stagelight an estate agent?+
No. Stagelight is a digital subscription tool for presenting listings. We do not sell or let property, value homes, hold funds, or give legal, financial or investment advice.
How does the walkthrough reel work?+
From a staged room we generate a short room-to-room reel in 16:9 and 9:16 for the gallery and social. Every reel is disclosed as virtually staged.
What do subscriptions include?+
Snapshot is free with one listing per month. Listing unlocks all five image deliverables and the Listing Kit PDF. Showcase adds walkthrough reels, before/after transitions and priority rendering. Monthly allowances reset each period and do not carry over.
Can I cancel?+
Yes. Cancel anytime and access continues to the end of your paid period. See the Refund & Cancellation policy for details.
Who owns the photos I upload?+
You do. You grant a limited licence for us to process them to create your renders. Uploads are cleared after 30 days. Only upload property you are authorised to list. See the Content License.